Neutrik takes the protection of your personal data very seriously. Here you find our current valid privacy policies and assissting documents:

Privacy Policy for Website visitors of Neutrik Group

We know that you care about your personal information and we do. For this reason, we want to take the greatest care and common sense when processing your personal data and we also feel obliged to protect your privacy on the Internet. This data protection declaration explains to you in accordance with Art. 13 GDPR how we collect, process and use your personal data when you visit one of our websites and wish to take advantage of the functions offered on it.

1. Scope of the Privacy Policy and Definitions

1.1. Scope
Neutrik AG (in the following “Neutrik”) as an international company provides the following websites for customers, partners and interested parties. This privacy policy applies to the following websites: 

www.neutrikgroup.com

www.neutrik.com
www.neutrik.de
www.neutrik.co.uk
www.neutrik-france.com
www.neutrik.com.us
www.neutrik.co.jp
www.neutrik.com.cn
opticalcon-configurator.neutrik.com
cps.neutrik.com
backstage.neutrik.com
www.rean-connectors.com
www.contrik.com

1.2. Definition

Neutrik Group
Neutrik AG and all (in-)direct affiliated companies.
 

Personal Data
All information relating to an identified or identifiable natural person. Personal data is information about an identified or identifiable person and therefore all information that makes an individual identifiable. Statistical data that cannot be directly linked to your person is not included here.

Controller
Two or more controllers jointly determine the purposes and means of the processing.

Jointly Responsible Persons
Two or more controllers jointly determine the purposes and means of the processing.

Processor
Contractor is a natural or legal person, authority or institution or any other body that processes personal data on behalf of Neutrik.

Third Country
All those states that do not belong to the European Union (EU) or the European Economic Area (EEA).

Cookies
Data of a web page stored in a file on a local computer, which can identify the user who is on the Internet at this computer and can store information about his surfing behavior, so that between two connections of the user to the web page, the previous actions that are of interest for the web page can be temporarily stored.

Social Plug-Ins
Social plug-ins are a form of marketing in which a website is connected to a social network. This allows new visitors to be generated for the advertiser’s website.

(Data) Processing
Any operation performed with or without the aid of automated procedures, such as collection, recording, organization, arrangement, storage, adaptation, modification, reading, querying, use, disclosure.

2. Who is responsible for data processing

This privacy notice applies to data processing by

Neutrik AG
Im alten Riet 143
9494 Schaan
Liechtenstein
neutrik@neutrik.com

3. Who can I contact if I have questions about data processing?

Neutrik has appointed a data protection officer who you can contact at:

Neutrik AG
Head of Corporate Data Protection
Im alten Riet 143
9494 Schaan
Liechtenstein
dataprotection@neutrik.com

4. Which personal data do we process and the type and purpose of their use?

4.1. When visiting the website

Description and scope of processing
Whenever our web pages are called up, our system – the web server – automatically collects information from the system of the calling computer or end device of the user.

Following data are processed by us: 

• Information about the browser type and the version used
• Operating system of the user’s end device
• Internet service provider of the user
• IP address of the user
• Date and time of access
• Previous website from which the user accesses our website

Purpose of data processing
The temporary storage of the user’s IP address by our system is necessary to enable the website to be delivered to the user’s computer. For this purpose, the user’s IP address must necessarily be stored for the duration of use. The storage of the above-mentioned data in the log files is done to ensure the functionality of our website. In addition, this data serves us to optimize the website and to ensure the security of our information technology systems (e.g.: to detect attacks). An evaluation of the data for marketing purposes does not take place in this context.

Legal basis for data processing
The legal basis for data processing for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest is the provision of technical services when calling up the website, as well as the optimization of our web presence for our website visitors.

Processing Period
The above-mentioned data will be deleted as soon as they are no longer required for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. In the case of storage of data in log files, this is the case after 7 days at the latest. A storage beyond that is possible. In this case, the IP address of the user will be deleted or alienated by us, so that an assignment of the calling client is no longer possible and the data contained no longer show any personal reference.

4.2. When using our contact form

Description and scope of processing 
For business partners, we offer the possibility to contact us using our contact form and the provided e-mail addresses. If you contact us in this way, your data from the contact form or your e-mail, including the contact data you provide with it, will be processed. The indication of company name and your company contact data are necessary to process your request.

Following data are processed by us:

• company name
• first name
• last name
• E-Mail address
• ZIP code, place and country
• Message text (optional)
• Phone (optional)
• Address (optional)

Purpose of data processing
The processing of personal data serves us solely to process the contact request. If your request is for the conclusion of a contract or in connection with an already concluded contract, the processing of personal data serves us exclusively for the fulfillment of the contract.

Legal basis for data protection
The legal basis is Art. 6 para. 1 lit. f GDPR (legitimate interest). The legitimate interest lies in ensuring that your concerns are processed by our company without delay.

If the request is for the conclusion of a contract or if the request is in connection with an already concluded contract, the legal basis for the data processing of the personal data that is processed in the course of sending an inquiry via our contact form is Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures/fulfilment of a contract).

For personal data that you provide us voluntarily, Art. 6 para. 1 lit. a GDPR (consent) is the legal basis.

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of their processing. For the personal data sent by e-mail or the contact form provided, this is the case when the respective conversation with the user has ended. The conversation is finished when it can be concluded from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
To handle your contact request, we will forward your request within the Neutrik Group to the local responsible group company or the responsible distribution partner for your country. For technical services we transfer your personal data to our service provider Salesforce AG.

Third Country Transfer
The transfer of your data to a third country serves exclusively to carry out (pre-)contractual measures on your behalf. Therefore, this is the legal basis for the transfer of data to third countries for which neither an adequacy decision nor suitable guarantees exist. The transfer of data to EU/EEA countries does not require a separate legal basis and does not fall under the transfer of data to third countries. For the data transfer within the Neutrik Group a Intercompany Agreement was agreed (see point 8.)

4.3. When ordering a newsletter

Description and scope of processing

If you are interested in our newsletters, you have the possibility to voluntarily give us your consent to receive newsletters. When you order a newsletter, we only process the e-mail address you provide us with. We use your entered personal data first for the double opt-in procedure. This means that we will only send you the newsletter if, after sending a confirmation link to the e-mail address you provided, you confirm by means of a link contained in this e-mail that you wish to subscribe to our newsletter.

After sending a confirmation link by e-mail (double opt-in) to the e-mail address you have provided, we will use your e-mail address exclusively for sending our newsletter.

Following data are processed by us:

• E-mail adress

Purpose of data processing
The processing of personal data serves us only to provide our newsletter to your announced e-mail address, to inform you about news and offers.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. a GDPR (consent). You can revoke your consent at any time and without giving reasons.

Processing Period
We store your personal data at the latest until the revocation of the consent you have given us.

To whom do we transmit your data
To send the newsletter, your e-mail address will be transmitted to our service provider Salesforce AG.

Third Country Transfer
We do not transfer your personal data to a third country.

4.4. When using our Sample Request

Description and scope of processing
If you need product samples, you can use our Sample Request Form. If you contact us in this way, we will store the personal data of the sender transmitted with the request. Please note that this function is only available for our customers in the USA.

Following data are processed by us:

• First name
• Last name
• Title
• Phone number
• e-Mail address
• Kind of request
• Address
• ZIP code
• Place
• Country
• Customer Number (optional)
• Textfield/Comment (optional)

Purpose of data processing
The processing of personal data serves us solely to process your product sample request.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR ((pre-) contractual measures).

Processing Period
The above-mentioned data will be deleted as soon as they are no longer necessary for the purpose of processing. For the personal data sent by e-mail or the request form provided, this is the case when the respective conversation with the user has ended. The conversation ends when it is clear from the circumstances that the matter in question has been finally clarified.

To whom do we transmit your data
Your data will be transmitted to Massive Art GmbH and Neutrik Americas, Inc.

Third Country Transfer
By using the request form, you transfer your personal data to the third country USA toNeutrik Americas, Inc.. Your personal data will be stored on a server in Austria by Massive Art GmbH and your data will only be transferred to third countries in compliance with the data protection regulations of the GDPR. This is usually ensured based on an appropriateness decision of the Commission of the European Union as well as standard contractual clauses.

If you use our Sample Request Form, we will transfer your personal data to the third country USA to our subsidiary Neutrik Americas, Inc. for the purpose of providing the requested products. The transfer of your personal data is done in compliance with data protection requirements and we ensure this through an Intercompany Agreement and the current standard contractual clauses.

The lawfulness of data processing of your personal data to the third country USA results from the fulfillment of (pre-) contractual measures upon your request.

4.5. When using our opticalCON Configurator

Description and scope of processing
We offer our customers the possibility to create offers and part numbers for our optialCON products by using the opticalCON Configurator. By using opticalCON Configurator, we only process your user account and access data.

Following data are processed by us:

• First name
• Last name
• E-mail address
• Phone number (optional)

Purpose of data processing
Your personal data is processed exclusively for the purpose of providing the configuration service of our products.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data?
Your data will be transmitted to Raade GmbH.

Third Country Transfer
Your personal data will not be transferred to third countries.

4.6. When using our CPS (Customized Products & Solutions) Services

Description and scope of processing
We use the CPS (Customized Products & Solutions) service for the quotation of our cable products. Our employees process the necessary customer contact data to prepare the offer. This service is exclusively available to customers.

Following data are processed by us:

• Company
• Customer number
• First name
• Last name

Purpose of data processing
The processing of your personal data is exclusively for the purpose of preparing offers and processing contracts with our customers.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data
Your personal data will be transferred to Raade GmbH. Otherwise, your personal data will not be transferred to third parties, unless the transfer is necessary to fulfill our contractual obligations (delivery).

Third Country Transfer
We do not transfer your personal data to third countries, unless this is necessary for the fulfilment of our contractual obligations, in particular the delivery of your order.

4.7. Registration for Product Training

Description and scope of processing
Customers can participate in our product trainings. Your contact data are processed for the implementation and especially for the preparation and coordination of the product training.

Following data are processed by us:

• First name
• Last name
• E-mail adress
• Country (optional))
• Text message (optional)

Purpose of data processing
Your personal data is processed exclusively for the administrative and organizational implementation of product training.

Legal basis for data processing
The legal basis is Art. 6 para. 1 lit. b GDPR (implementation of (pre)contractual measures) and Art. 6 para. 1 lit. f GDPR (legitimate interest). Our legitimate interest is to guarantee and provide the latest and most up-to-date technical information about our products.

Processing Period
We store your personal data until the product training is completed.

To whom do we transmit your data
Your data will be transmitted to Salesforce AG.

Third Country Transfer
We do not transfer your personal data to third countries.

4.8. When using our Toolbox

Description and scope of processing
Customers can customize products within our Toolbox Services. For the performance of the contractual services, namely in particular for customizing products with our Toolbox, your contact data will be processed.

Following data are processed by us:

• E-mail address

Purpose of data processing
Your personal data is processed exclusively for the fulfillment of our contractual obligations in connection with our Toolbox.

Legal basis for data processing
The legal basis for the data processing is based on Art. 6 para. 1 lit. b GDPR (implementation of (pre-)contractual measures).

Processing Period
We store your personal data for the duration of our upright business relationship.

To whom do we transmit your data
Your data will not be transmitted to third parties.

Third Country Transfer
We do not transfer your personal data to third countries.

5. How long will your data be stored?

Unless otherwise stated in point 4, we store your personal data only if this is necessary to achieve the purpose associated with it and as far as there is a contractual (business relationship) and/or legal obligation to keep records (commercial/tax law). Data that we process based on a consent given by you will be deleted at the latest after the revocation of your consent.

6. Is the processing of your data carried out with the help of processors?

Neutrik works with contract processors. These have been selected with utmost care and compliance with data protection requirements is ensured by so-called “contracts for commissioned data processing” and their regular review.

In connection with our websites, these are the following contract processors:

• MASSIVE ART WebService GmbH – For the provision, function, improvement, and maintenance of our websites
• Raade GmbH – For the provision, function, improvement and maintenance of our websites
• SALESFORCE AG – For sending the newsletter (Double-Opt-In consent)
• Neutrik Group Companies – For support and service purposes

With our contract processing we have concluded contracts according to Art. 28 GDPR. If our contract processors are located outside the territory of the EU/EEA, the legality of the data transfer to a third country is ensured with our contract processor by means of standard contractual clauses before the data is transferred to the third country, unless the legality of the data transfer can be guaranteed by an adequacy decision.

7. Cookies

What are Cookies?
Cookies are small text files that enable the web server to recognize a website visitor, information about the visited websites are stored in the web browser. Cookies can be divided into “session cookies” and “persistent cookies”. Session cookies are all those cookies that expire when a session is closed, i.e., they are only stored for the duration of the session. Persistent cookies, on the other hand, store the information collected over a longer period. Cookies can be set by website providers but also by third parties.

We may store cookies on your browser if they are necessary for the operation of the website. For all other categories of cookies, we need your consent.

We use Cookies

Our websites use cookies to ensure that you get the best experience on our website. We may store cookies on your device if they are necessary for the operation of our sites (necessary cookies). For all other cookies we need your consent, which you can give or withdraw at any time via our cookie banner.

We use a tool from Cookie Hub to process cookies in accordance with data protection regulations.

Necessary Cookies
Some cookies are required to provide core functionality. This website will not function properly without these cookies and they are enabled by default.

Analytical Cookies
Analytical cookies help us to improve our website by collecting and reporting information about your usage.

Marketing Cookies
Marketing cookies are used to track visitors to websites so that publishers can serve relevant ads.

You can change or revoke your cookie settings at any time on our website. 

Cookie Setting in your Browser
If you wish to prevent cookies from being stored, you can set your browser to accept cookies only if you agree to this. Since the way cookies are managed depends on your browser, you will find further instructions for use here:

INTERNET EXPLORER
https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

CHROME
https://support.google.com/chrome/answer/95647?hl=de&hlrm=de&safe=strict

SAFARI
https://support.apple.com/de-de/HT201265

FIREFOX
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

OPERA
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Which Cookies do we use?
Click to check cookie settings

8. Do we transfer your data to third countries?

Neutrik also transfers your personal data to third countries. The transfer of your personal data is carried out in compliance with the data protection regulations.

The data protection regulations are usually ensured based on an adequacy decision of the Commission of the European Union as well as standard contractual clauses.

When we process personal data within the Neutrik Group, we ensure data protection standards and compliance through an Intercompany Agreement. All group companies of Neutrik Group are parties to our Intercompany Agreement. In addition, our Intercompany Agreement also regulates contract processing and data processing to third countries that may apply within the Neutrik Group.

9. Do we use Social Plugins?

No, we do not use social plugins on our websites.

Linking to social network providers
There is therefore no direct connection between your browser and the social network. Consequently, no data or information from you will be transmitted by Neutrik to the respective service provider or processed in any other way. Links on our web pages can be recognized by the following symbols: (c.f. footer of this website)

Neutrik has no influence on the contents of these websites and does not assume liability for them. The respective provider of the linked website is responsible for the content and accuracy of the information provided.

10. Privacy Policy on the use of Matomo

For web analytics, we use Matomo, a service provided by InnoCraft Ltd, 150 Willis St, 6011 Wellington, New Zealand, NZBN 6106769 ("Matomo"). Matomo is an open source software whose use can be made compliant with the GDPR. We use Matomo as self-hosted software and thus collect anonymous usage data when using our websites.

The processing of data takes place exclusively on our servers within the European Union. There is no data transfer to a third country.

We have configured the use of Matomo in such a way that your IP address is not processed in full, but rather in a maximally abbreviated form, and have thus consciously opted for anonymization.  With the help of this configuration, Neutrik cannot draw any conclusions about your identity and no cookies are collected by Matomo.

For more information on data protection with Matomo, please visit https://matomo.org/privacy/. 

11. External Links

On our website you will find various links to other websites. We have neither influence nor control over the content and data protection regulations of these linked websites. We therefore recommend that you check the privacy policy of these websites when you access links.

12. Data Security

We have taken appropriate technical and organizational measures to ensure data security when processing personal data. These measures are constantly being improved.

13. Automatic Decision Making and Profiling

No automatic decision making or profiling takes place.

14. Social Media

For our social media presence, we have decided to inform separately and by means of a separate data protection statement about the processing of personal data.

They can be reviewed directly via the respective social media channels or here.  

15. Do Not Sell My Personal Information – CCPA

If you are a Californian resident, the California Consumer Privacy Act (CCPA) provides you with the right to opt out of the sale of your Personal Information. Neutrik takes your privacy very serious. We do not sell your Personal Information. Please review our Data Protection Declaration of how we process your Personal Information. However, we support Californian Residents and the CCPA – so you can contact us at Head of Corporate Data Protection, Neutrik AG, Im alten Riet 143, 9494 Schaan Liechtenstein and include the statement “California Privacy Rights CCPA” if you have any questions regarding to your Do Not Sell My Personal Information Right.

16. What rights (in privacy) do you have?

Right to Access
You have the right at any time to demand from the controller confirmation whether your personal data is processed. You can use the available form here.

Right of Recification
You have the right to demand from the controller the rectification of incorrect information related to you. Depending on the purpose, this right also includes the completion of incomplete personal data.

Deletion
When the personal data from you mentioned above is no longer necessary for the purposes of processing, when the consent for processing issued by you is revoked and there are no further reasons for a continued processing, you can assert your right to deletion and if there are no overriding justified reasons for a further processing, you can demand the deletion of your data.

Limitation of Processing
If the accuracy of the personal data from you that is processed is in dispute or if the processing is carried out unlawfully, you can demand from the person responsible a limitation of the processing.

Data Transferability
You can demand from the controller in a structured, usual, and machine-readable format any data that you have provided to the responsible person, that this data be transferred to another responsible person.

Right to Object
If the processing of your data is carried out on the legitimate interests of the responsible person or a third party, you can submit an appeal at any time by post to Neutrik AG, Im alten Riet 143, 9494 Schaan, neutrik@neutrik.com or at dataprotection@neutrik.com

Revocation of Consent
You can revoke your consent at any time, without giving reasons, in writing by mail to Neutrik AG, Im alten Riet 143, 9494 Schaan or at dataprotection@neutrik.com – in any case without any form requirements. You can use the form available here

The legality of the processing of your personal data, which has been processed based on the consent until the time of the revocation, is not affected by the revocation.

You can also revoke your consent to receive newsletters by using the opt-out button provided in the e-mail message.

Right of Appeal
If you believe that the processing of personal data concerning you is in breach of law, you have the right to complain to you local supervisory authority. You can find the competent authority here

17. Actuality and Changes of the Privacy Policy

Due to further developments of our website and offers on it, as well as changed legal regulations and/or guidelines, it may become necessary to change this data protection declaration. You can find the current data protection declaration here.

This data protection declaration is currently valid and is dated October 2022.

18. Forms

Here you will find all forms that are made available to website visitors in connection with our privacy policy:

Privacy policy for Neutrik website visitors here
 

Revocation Art. 7 GDPR here
Request for information Art. 15 GDPR here

19. Information about your right to object according to Art. 21 GDPR

Case-specific right to object according to Art. 21 para. 1 GDPR
You have the right at any time, for reasons arising your particular situation, to prevent the processing of personal data concerning you which, on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest) takes an objection; if you object, we will no longer process your personal data unless we can demonstrate compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of asserting, exercising or defending legal claims.

Exercise the right of objection
If you would like to exercise your right to object, a message with the subject “Objection per address to Neutrik AG, Im alten Riet 143, 9494 Schaan, neutrik@neutrik.com or dataprotection@neutrik.com is sufficient.

Neutrik Aktiengesellschaft
Last updated on October 2022